STANDARD TERMS AND CONDITIONS OF SALE

Invoices are due on presentation unless the customer has an approved credit account with separate agreed terms and conditions.
Where payment is due on presentation, collection costs and any applicable interest shall run immediately from the invoice date.
Collection costs, legal fees, and bank charges caused by overdue payment will be for the customer’s account
Quotes/prices are valid for a 24 hours unless specifed elsewhere and subject to change due to exchange rates, supplier pricing, or availability.
Delivery dates are estimates and not guaranteed unless agreed in writing.
Goods remain the property of Mining & Industrial Suppliers until paid for in full.
Risk passes to the customer once goods are collected or delivered.
Any shortages, damages, or incorrect goods must be reported within 24 hours.
Returns are accepted only at our discretion and may attract a 10% restocking fee.
Returned goods must be complete, unused, in saleable condition, and include all original packaging, except where the return relates to an approved warranty claim.
Measuring equipment may not be returned unless the return relates to an approved warranty claim.
Special-order, non-stock, or custom items may not be cancelled or returned.
Warranty claims are subject to inspection and approval by Mining & Industrial Suppliers (Pvt) Ltd and/or the relevant manufacturer or supplier.
Warranties are limited to manufacturer/supplier warranty terms; consequential losses are excluded
In order for it to be admissible, Mining & Industrial Suppliers (Pvt) Ltd must be notified of any claim by means of a letter sent by recorded delivery to its registered office within 8 days of the delivery of the goods or the provision of the services.
All our contractual relations will be governed exclusively by Zimbabwe law.